Question 1

What is Plancton AI and how does it work?

Accepted Answer

Plancton AI is a CRM with conversational AI that automates support, sales and follow-up on WhatsApp, Instagram and Facebook Messenger. It learns from your business knowledge and answers consistently, scheduling appointments and qualifying leads in real time.

Question 2

Can the assistant handle multiple languages?

Accepted Answer

Yes. The assistant detects the customer's language and replies accordingly, keeping the tone and brand voice you defined.

Question 3

How does the assistant learn from my conversations?

Accepted Answer

It analyzes every interaction, captures key insights and gets more accurate over time. You stay in control of what is added to its knowledge base.

Question 4

Is my data secure?

Accepted Answer

Yes. We use AES-256 encryption and TLS 1.3. Your data is isolated at the tenant level and is never used to train public models.

Question 5

Who has access to my chats?

Accepted Answer

Only you and the people you authorize in your organization. We provide audit logs and granular role-based permissions.

Question 6

Where is the data hosted?

Accepted Answer

Infrastructure with geographic redundancy that guarantees continuous availability and data protection.

Question 7

How long does setup take?

Accepted Answer

A standard configuration is ready in under five minutes. Deeper integrations with your systems usually take 24 to 48 hours.

Question 8

Do I need to know how to code?

Accepted Answer

No. Plancton AI is no-code: everything is configured from an intuitive panel. We also expose APIs and webhooks if your team needs them.

Question 9

Do you offer onboarding support?

Accepted Answer

Yes. All plans include Customer Success accompaniment to make sure the rollout is a success.

Clear answers, no fine print.

Let's put Plancton AI to work in your business.